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SERVICE

You can rely on our service

Computer Products Department
service.cp@esd.bg


 Congratulations! You’ve discovered the most reliable family of printers on the market. Once your printer purchase is finalized, the best is yet to come. With manufacturer-warranties on parts, nationwide coverage, and web management for service calls, TallyGenicom and ESD Bulgaria invites you to experience a new level in service and overall satisfaction.

Service
(Download brochure, Bulgarian version only, PDF file, 1.0 MB)

Extensive Coverage in Bulgaria. Our coverage includes completely territory of Bulgaria. We Work Harder To Keep You Printing. Our techs are printer experts with an average of 12 years experience. We have a strong organization and TallyGenicom's factory trained technicians to support your service needs. Our “Super Techs” will provide training for your help desk personnel. ESD Bulgaria/TallyGenicom can also provide specialized application development.
Our team of printer experts averages 12 years of industry experience
24/7 and 8/7 coverage available (hours/day)
Convenient service options:
 - Depot Repair
 - On-Site
 - Express Exchange

Versatile coverage options:
 - Warranty Upgrades
 - Maintenance Agreements

Response Time
Rapid Response is Standard. Our Team is Poised and Ready to Serve! Our techs are printer experts with an average of 12 years experience.
Monday 9 AM You phone ESD Bulgaria (or visit our web site) for service with printer serial number and description of your situation.
Monday 10 AM Within one (1) hour either the problem is solved or you have received (by phone, e-mail, fax) an RMA# for return to ESD Bulgaria or You have an work-scheduled with an on-site ESD Bulgaria Service tech.
Tuesday 5 PM Repaired and running smoothly in 15 business hours or less!

The full force of our organization is dedicated to meeting your needs:
Dispatch personnel
Quality engineers
Product managers
Spare parts coordinators
Certified field engineers
Service report for printer
(Download, Bulgarian version only, PDF file, 0.4 MB)